Returns & refunds

Damaged or incorrect items

Inspect your delivery on arrival. Report damaged, missing or incorrect items within 48 hours of delivery with your order number and photographs, and we will arrange a replacement or refund.

Unopened stock

Unopened, undamaged and in-date stock may be returned within 14 days of delivery, provided the outer packaging and batch labelling are intact. Return postage is the customer's responsibility unless the item was faulty or sent in error.

Items we cannot accept back

• Opened or part-used sterile products.
• Products stored outside the manufacturer's temperature range after delivery.
• Items with damaged, removed or unreadable batch or expiry labelling.

Refunds

Approved refunds are issued to the original payment method within 5–10 working days of the returned goods being received and checked. Any referral commission attributed to a refunded order is reversed.

How to start a return

Contact us with your order number and the reason for the return. We will confirm the return address and next steps before you ship anything back.