Information on Delivery
United Kingdom & Overseas Deliveries:
We ship throughout the UK and standard delivery is a next day signed for delivery by our chosen courier which covers over 95% of mainland UK.
We also offer a next day pre 12 service at extra cost.
Next day delivery to Northern Ireland is also available via our signed for courier partner.
Deliveries to Eire and Europe are also available on a next day or standard signed for courier service.
Receipt of Orders:
Only the consignee mentioned on the order will be dispatched by DF Group International. Customers are responsible for double-checking and confirming the delivery address for each order placed to ensure that all products purchased via us are delivered safely.
Because the third-party courier does not provide in-flight services*, the consignee or a recipient authorized by the consignee must be present to sign for the order. DF Group International is not responsible for any failed deliveries or delays in obtaining your purchase via our third-party courier; it is the customer’s duty to make arrangements with the courier for redelivery or depot collection (if available).
* Among the in-flight alternatives are:
- Choose a different delivery date.
- Choose to have your package delivered to a specific neighbor.
- Have the package delivered to a designated safe location.
- Pick up the package at a DPD, DHL, USPS Pickup Shop near you.
- Upgrade to a Saturday or Sunday delivery before 10:30 a.m., before 12 p.m., or in the afternoon.
Items Requiring Refrigeration (Cold Chain):
If an order containing cold chain items fails to arrive, a redelivery or collection from a third-party local depot must be arranged while the items are still within the refrigerated temperature range to avoid breaking the cold chain, which must be completed within 72 hours after shipping.
RAS Group International shall not be held liable for any cold chain orders collected outside of this timeframe, and will not provide a refund or replacement of items received outside of this timeframe. Customers should keep this in mind when placing an order ahead of a weekend or a holiday.
Product Protection:
For an extra cost, we offer Product Protection on all packages. Depending on the overall order value, the fee ranges from £3 to £5 per order. When your order is in the hands of the courier, this covers it. If you purchase Product Protection and your shipment is damaged, lost, or delayed (indicating a break in the cold chain), DF Group International will replace the goods as soon as possible to avoid future delays.
If you opt not to purchase Product Protection, the client will be need to file a claim with DPD. This can be a lengthy process, spanning many months at times, with no certainty that the consumer will receive the entire amount due to the fact that DPD will only cover your item up to a value of £100. Customers should get the additional cover to provide peace of mind, according to DF Group International.
Returns Information
Once your return is received and inspected, we will send you an email to let you know that we’ve received your returned item. We will also notify you of the approval or rejection of your refund.
If you’re approved, then your refund will be processed, and a credit will automatically be applied to your card or original method of payment, within 10 days. It’s usually much sooner than this but we can’t control the banks (although we wish we could).
If you haven’t received a refund in that timescale then we would advise to first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you’ve still not received your refund yet, please get in touch with us.
Shipping
Unfortunately, we do not offer free returns. When returning unwanted items, you will be responsible for the cost of posting it back to us. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us. It is the responsibility of the customer to arrange for the return carriage and to ensure that the returned goods are adequately packed to avoid damage in transit. Goods returned not in original packaging and in poor condition will not be refunded.